Data Deletion Instructions

Last updated November 5, 2026.

You can delete your Velto account and personal data at any time. Because Velto is non-custodial, deleting your account never affects your wallet or your funds.

Check the status of a deletion request

Every deletion request receives a confirmation code. If you started a request through Facebook, Facebook shows you a link to this page with your code already filled in, in the form https://veltorh.trade/data-deletion?code=YOUR_CODE. You can also enter the code below.

Status values: received (request logged), in progress (data is being removed), completed (account data deleted; backups age out within 90 days), or not found (check the code or contact us).

Option 1: Delete your account in the app

Sign in at veltorh.trade/app with the Google or Facebook account you used before.
Open Settings, then Account.
Select Delete account and data and confirm.
Save the confirmation code shown on screen. We also email it to the address on your account.

Option 2: Remove Velto from Facebook

On Facebook, go to Settings & privacy, then Settings, then Apps and websites.
Find Velto and select Remove.
Choose to also delete the data Velto received from Facebook, if offered. Facebook notifies Velto, we start deleting your data, and Facebook shows you a link to this page with your confirmation code.

Option 3: Remove Velto from your Google account

Go to your Google Account, then Security, then Your connections to third-party apps & services.
Select Velto and choose Delete all connections.
Revoking access stops Velto from receiving new data from Google. To delete data Velto already holds, also use Option 1 or Option 4.

Option 4: Request deletion by email

Email [email protected] from the email address on your Velto account with the subject "Delete my data." If you cannot send from that address, tell us which sign-in provider you used and we will verify your identity another way. We reply with a confirmation code within 3 business days.

What is deleted

Data	What happens
Account profile (name, email, avatar, provider ID)	Deleted
Active sessions	Signed out and invalidated immediately
Saved settings and watchlists stored on our servers	Deleted
Public wallet addresses linked to your account	Unlinked and deleted from our records
Support tickets	Deleted, unless needed to resolve an open dispute or meet a legal obligation
Server logs	Expire automatically within 30 days
Encrypted backups	Deleted data ages out within 90 days
Deletion record	We keep only the confirmation code, request date, and status so you can check it; no profile data

What we cannot delete: transactions you signed are recorded on public blockchains, which no one can alter or erase. Velto never held your private keys, seed phrase, or Anthropic API key, so there is nothing of that kind to delete on our side.

Timelines

Immediately: sessions are revoked and your account can no longer be used.
Within 30 days: account data is deleted from our live systems and the request shows completed.
Within 90 days: deleted data ages out of encrypted backups.

California residents receive a response within 45 days, as required by the CCPA. See our Privacy Policy.

Data on your device

Some Velto data, including preferences, paper-trading state, and your Anthropic API key if you added one (in session storage by default, or local storage if you chose “Remember on this device”), is stored only in your browser. We cannot reach it. To remove it, use Settings > Clear local data in the app, or clear site data for veltorh.trade in your browser settings. If you added an Anthropic key, you can also revoke it in your Anthropic console.

Contact

Questions about deletion: [email protected]. Include your confirmation code if you have one. Never send us your seed phrase, private key, or API key.